3 basic ways you can start marketing your business online

Time is precious. Here are 3 basic steps you can take now to start your online marketing.

  1. Claim your web site domain name. Just as you registered your business name with the state, it’s important to claim your web site name online. Even if you don’t want an actual web site right now, I recommend buying your domain name.* You can easily do this, usually for under $10 a year. Two suggested sites to consider registering your name online with are www.dreamhost.com orwww.godaddy.com. Either of these sites will tell you whether your domain name is available. For example, if your company name is Joe’s Bakery, you may want to type in simply joesbakery to see what’s available. Ideally you’ll be able to purchase www.joesbakery.com. You may also want to consider purchasing .org as in www.joesbakery.org and any other possible variations in your name or common misspellings, like www.joebakery.com or www.josbakery.com etc. That way no one else can purchase them, and you can make sure if someone types in one of these other web site names, the user is still redirected over to your web site.  *The reason I recommend purchasing your web site name even if you just want to use your Facebook page or don’t want a web site right now, is that you’ll have it for later at a very low investment right now. Plus you can buywww.joesbakery.com and have it point anywhere, so if someone types inwww.joesbakery.com, you can have it point the user directly to your Facebook page, your Yelp review page or any other page on the web that represents you well.
  2. Claim your Facebook page. Again, you want to register your name before someone else takes it, and even if you don’t want a Facebook page now, and / or don’t like Facebook, the reality is that millions of people are on Facebook, it’s free, and it is a huge opportunity to help drive brand recognition and consumer interaction with your brand / business. You can easily create a free Facebook page by clicking here Facebook Page Creation Link. You do need a personal Facebook profile in order to do this, so if you don’t have one, you’ll need to set that up by going to the home page of www.facebook.com and filling out the simple form. You can make your personal profile completely private and have “no friends” if you prefer to not connect to people on Facebook. Once you’ve created a personal profile and click to the Facebook page creation link above, you can follow the steps to set up your page. Be sure to use your simple business name; to follow the example above, you’d name it Joe’s Bakery. You can add in your location and other information on the Info tab, so don’t try to put too much into your name. After you have 25 fans, you will be able to go to www.facebook.com/usernameand claim your username (ie. www.facebook.com/joesbakery.com), so you definitely want to get your friends and family to become fans quickly to get you to that 25 fan threshold so you can then reserve your Facebook username. After you secure your username, you’ll be able to easily promote your page to others using the direct url (web address) of www.facebook.com/joesbakery for example. Plus, your fans can find you more easily when they search for you within Facebook.
  3. Reserve your Twitter Handle, which is essentially reserving your name on Twitter. Again, you may not want to use Twitter now, but by securing the name now (free), you give yourself more options in the future. You can also hook up your Facebook page to automatically post on your Twitter page, which is an efficient, even if not ideal, way to market yourself on Twitter. If you do this, be sure to set up your account so you’ll receive email alerts when someone responds to you on Twitter so you’re not ignoring your customers.
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Ereader user demographics

If you’re wondering about the demographics for ereaders, there are a few recent studies – and although they are not in complete agreement on the demographic most likely to use the products, they each offer interesting insight.

1. Who uses ereaders, tablets? Summary of one study: “Hispanic adults, adults younger than age 65, college graduates and those living in households with incomes of at least $75,000 are most likely to own e-book readers.  Parents are also more likely than non-parents to own these devices.” Study details and source: The Pew Research Center’s Internet & American Life Project.

 

2. A separate study’s results summary: As of “Q2 2011, only 46 percent of tablet owners were under the age of 34 and the percentage of those over 55 had increased to 19 percent. Looking at the data by gender underlines key changes in the eReader category. Sixty-one percent of all eReader owners are now female, compared to a mere 46 percent in Q3 2010. (Smartphone owners are now evenly split between male and female and tablets remain primarily male.)” Study details and source: Nielsen

 

 

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How to use Facebook for my Business

Do you need help on how to best use Facebook for your business? Facebook wants you to succeed, and of course to spend money with them! Here’s their recent newsletter, which shares some of their great resources!

Facebook’s new education resource for businesses 
We’re excited to announce our new resource center,Facebook for Business. Here, you’ll learn how Facebook products can be used together to grow your business and community of customers. You’ll also find step-by-step best practices for creating Pages, Ads, Sponsored Stories, and more.

 

Reach the right customers with new targeting options 
ZIP code targeting allows you to target your ads and Sponsored Stories based on people’s ZIP codes. When you select the U.S. as your target country in Ads Manager, you’ll see “ZIP Codes” as an option alongside the “State” and “City” radio buttons. Topic targetingcombines overlapping Likes and Interests to enable easier targeting. For example, the “#Lady Gaga” topic will enable you to reach people with related interests such as “Lady Gaga,” “Lady Gaga Fans” and “Lady Gaga Music.” Topics are available in the “Precise Interests” selection box.
Tips on connecting your online and offline worlds
For beauty retailer Sephora and family restaurant chain Applebee’s, Facebook is much more than a Web destination. Watch our latest Marketing Talks webinar for three tips on how you can connect with your business’s community on Facebook every day in your store.
FACEBOOK CASE STUDY
Luxury Link: Customers of high-end hotels website Luxury Link travel all over the world. And then many go on Facebook to discuss their experiences with their friends. By running Facebook Ads, the company has seen an increase in revenue, and traffic to its site from Facebook has doubled. As of mid-August 2011, the Luxury Link Facebook page had reached nearly 28,000 fans. For the full story, read the case study

 

RESOURCES

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How to act during an interview

(press release)

How to Give a Great Print Media Interview: 5 Tips

Sometimes I cringe when I hear people talk about “the media.” It sounds as if everyone in TV, radio, print and online press is a member of one fraternity that thinks and acts the same. There is a vast gulf between the daily life of a print journalist and the daily life of a radio show host. And there are many differences between radio hosts and TV producers.

They really shouldn’t be treated the same. That’s why I’ve written a booklet called 50 Tips to Make You A Great Radio Guest and a similar piece for TV. Now I am compiling interview tips for working with print and online journalists (which in many cases can be the same thing). This will be the first of three articles, so stay tuned for the others over the next two weeks.

Here are the first five tips:

·                     Be Responsive – In TV and radio, interview times are pre-arranged. However, print and online journalists typically have daily and weekly deadlines. When they call you, they need you right then! In many cases, journalists will reach out to several experts on a news item and then choose the one who is the better interview or whoever responded quickest (or a combination of the two). The more reliably you respond, the more likely they will call on you again.

·                     It’s Not About You – Most journalists are not interested in you, but rather the expert commentary you can provide. The more you use the words “I” and “my” the less likely they will use you as a source. When speaking to a reporter, keep in mind you are speaking to their audience, so keep your remarks centered on what their audience cares about and you’ll be quoted early and often.

·                     Read Before You Talk – If you get a call from a publication, take five minutes to go online and read a few of their stories. Look for their tone and approach, so your tone and approach will match. Also look for articles they wrote on your topic, so you can avoid duplicating what someone else said. Finally, read articles written by the journalist you’ll be speaking with. There is no better way to prepare for a print or online interview than to read the writings of the reporter interviewing you. You can discover his or her focus, audience and philosophy. The reporter can tell if you’ve read his or her articles through your comments and will respect you for having made the effort to prepare for them.

·                     Don’t Empty Your Notebook – Beat reporters – journalists who cover a particular topic or industry – tend to be experts in that field from their time covering it for their respective publications. They don’t need, nor do they want, your soup-to-nuts take on that topic. They need only a few quotes and opinions to round out their stories. Answer direct questions with direct answers, and get to the point quickly. There’s no need to tell the reporter everything you know, emptying your notebook of all your collected knowledge, in order to have a good interview. Allowing an interview to devolve into you talking about your total philosophy on a particular topic or business will result in your interview landing in the discard pile, and the reporter will likely seek a comment from your competitor instead.

·                     Be Professional – Reporters don’t call you to talk about the weather, last night’s TV, your kids, etc. You’d be surprised how many times I’ve come across people who think a little friendly chit chat can “grease the wheels.” If they engage you, that’s one thing. It’s entirely another if you waste their time with unwanted “schmoozing.” Most have deadlines to meet and their time is valuable. Many outlets are working with significantly smaller writing staff than a year ago. Respect their time and they’ll respect you.

 

There’s more to a good print interview and in the next two weeks I will share more tips. If you follow this advice, you’ll discover your interviewers will respond better to you, use more of the interview in their actual articles and maybe even call you back for more quotes when they work on other stories. At the end of the day, these tips will help you be prepared so that when your name is mentioned in the media, readers will know they are getting advice from someone who truly knows what he or she is talking about.

 

About Marsha Friedman

 

Marsha Friedman is a 21-year veteran of the public relations industry and a sought after national public speaker on the power of publicity. She is the founder and CEO of EMSI Public Relations (www.GuaranteedNationalPR.com), a national firm that provides PR strategy, promotion and publicity services to corporations, entertainers, authors and professional firms. Marsha is also the author of the book, Celebritize Yourself: The 3-Step Method to Increase Your Visibility and Explode Your Business. When she is not running her business, she has Cherish the Children, a non-profit foundation that helps under-privileged local foster children.

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How to create goals in Google Analytics

Below are directions from Google on how to create Google analytics goals from a recent newsletter:

Creating Analytics goals

Once you’ve decided what conversions you want to track on your website, you can easily set up goals in Google Analytics:

  1. Log into your Google Analytics account
  2. Select ‘edit’ next to the profile where you’d like to set up a goal.
  3. Under the ‘Goals’ section, select ‘Add Goal.’
  4. Choose a name for your goal and select ‘On,’ so Analytics will begin tracking this action on your site.
  5. Choose your goal type (destination URL, time on site or pages per visit) and enter the goal details.
  6. You can select a goal value to indicate how much a goal is worth. Have an e-commerce site?Analytics can track values straight from your shopping cart.
  7. If you’ve set up a ‘Destination URL’ goal, you can also define its funnel: a funnel will show you up to 10 steps that lead to a goal and help you identify where in the path visitors drop out of completing your goal.

Goal reports

Once you’ve set up a goal (or goals), you can track your results by choosing ‘View Reports’ in your Analytics account, then ‘Goals’ from the report menu on the upper left of the screen. Your reports will detail your completed conversions (broken down by day or hour), conversion rate, and the completed goals’ value to your business.

Check out this short YouTube video to learn more about setting up goals in Google Analytics.

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Best practices for Twitter (and some other great tips too!)

A recent Hubspot webinar offered some great tips and advice on how to use social media marketing effectively (& efficiently!).

Twitter tips:

1. Write well, but simply. Think of the Mark Twain quote “I would’ve written you a shorter letter, but I didn’t have time.”  Take the time to simplify; it’s actually harder, but better for your audience. Get rid of the jargon! (It doesn’t make you sound smarter – honest! People want to “get” it.) If they “get” it, they’ll share it!

2. If you’re offering relevant useful information to others, you’ll be followed. Don’t only retweet posts from others.

3. If you ask for comments within your content piece (blog, etc), you’ll get more comments than if you simply have a comments section.

4. If you want your tweets to be retweeted, ask people to “please retweet,” as your posts are four times more likely to be retweeted if you ask people to retweet! (And it’s even a bit better than saying “please RT” in case you were wondering.) Social requests (can you please do this for me) get good response rates. Be nice (& real!).

5. Don’t over-engage. Twitter accounts with the most followers tend to push out information, not heavily engage with others.

6. Along similar lines to the suggestion in #1, write at a high school level. The higher the readability level (ex. 12 = 12th grade level), the lower the number of shares; if you’re writing at a graduate school level, you’ll have less sharing of your content.

7. People are more likely to retweet your post if it hasn’t already been retweeted.

8. Your content is more likely to be retweeted if you post a link at a pace of no more than one an hour – do not “crowd” out your own content.

9. The more value others have in interacting with you, the more valuable the twitter relationship. Offer content not found elsewhere. Do searches to see what questions people ask in regards to your business, and answer those questions!

10. Do not label yourself as a “guru” or “expert” – it’s pretentious. People want to see “social proof” – they will follow you if you have a good “reputation” of providing value. But statistically, if you have “official,” “founder,” or “speaker” in your description (legitimately of course!), you will have more followers.

11. Stop talking about yourself. People want the WIIFM – What’s in it for me?! Talk about them!

12. Be positive! Positive angles can be found everywhere. Look for one!

13. Get your photo up there! Profile photos = more followers!

14. Highest Twitter retweets day is Friday (side note: there are higher click thrus on emails Sat & Sun & the best day to share on Facebook is Saturday!). Why? Because there are less tweets, Facebook users, and less emails those days, so less competition for attention!

 

Slides from webinar: The Science of Social Media

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Top 3 articles to read about your new Google Plus account

Here’s a quick round up of information on Google Plus from other sites (why reinvent the wheel right?).

1. So you’ve created your account, and maybe Google Plus has even already suggested a photo from one they’ve found out on the web. How nice. Here’s a quick overview of what Google Plus is all about. (Huffington Post)

2. Now that you’ve created your Google+ account, and read a bit about it, you may feel ready to start posting some content! Be sure to check out those privacy settings: 5 Privacy Settings Tips recommended for review for your Google Plus account before you go sharing too much! (MacWorld)

3. Need an owner’s manual for the Google+ account, try checking out this work-in-progress collaborative document outlining the details of how to use Google Plus.


 

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Need a Google+ (Google Plus) Invite?

Google Plus is generating some serious online attention. Currently still in beta mode, those who are “in” seem to be trying to make the membership seem extremely coveted and special and limited. But don’t be fooled!

What they’re not telling you is that those who are in the circles already can invite seemingly endless numbers of people to Google Plus.

So if you haven’t received an invite yet, just ask and we’ll hook you up. All we need is your Google account email address and we’ll send you an invite.

Who knew it was so easy to get in to the “in” crowd?

Enjoy!

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Do you work well with others?

We are happy to work with your group or organization to promote your brand individually, or the businesses within your group.

Membership Organizations or Groups (or not!)

Whether you’re part of a paid membership organization or just informally want to work together with other businesses geographically (or otherwise) close to you, we’re happy to assist you in promoting your causes, services and / or products online.

Team up with other businesses and we can manage your exposure on social media in sync with each other, as well as help you plan events, sales promotions and more.

This is a very cost-effective way to market yourself online. We still recommend and encourage you to brand you separately, but group marketing and promotions are usually beneficial to the entire group.

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Google Launches Google Analytics Benchmarking Newsletter

This month, Google released a new newsletter entitled “Google Analytics Benchmarking Newsletter,” in which it revealed slight decline in year-over-year pages per visit, average time on site as well as bounce rate.

If you’ve seen a slight decline in your website’s usage in terms of pages per visit or time on site (Nov 1, 2010-Feb. 1, 2011 versus the same time period the year prior), you’re likely not surprised to see the data.

Below is a quick summary of the statistics noted in the newsletter:

Pages per visit -0.4

Bounce Rate – 1.2%

Average Time on Site -0:26

The questions it raises is whether this is a true trend (what were the statistics the year prior?), what’s causing it (is it real?) and whether it will continue (especially in this app-crazed environment).

Last year, we saw an increase year over year continuously throughout the year. Has the time come for the pages per visit to average out? Are the same number of pages overall being viewed, but on different devices? Are consumers just fragmented in their reading habits or too busy to pay attention to as many pages as they were just a year ago? Are social media and search engines pushing us into one-article reading more and more and possibly reducing our loyalty to any one site?

As more and more desktop and mobile websites are launched, and even more apps are released, these statistics may not representative of what’s really happening. If you access a business’ web site, and it immediately prompts you to download an iPad or iPhone app, that’s just one page visited, and with hundreds of sites doing this, won’t the this drive down the pages per visit statistic as a whole? Never mind the bounce rate!

Only time will tell, and in the meantime, we’re happy to see an improved newsletter with news we can use.

If you did not receive the newsletter, you likely have not signed up for Google Analytics, which we’d highly recommend you do as it is very helpful in tracking user behavior on your site as well as traffic referrals to your website. If you do use Google Analytics and did not receive the newsletter, you may need to opt-in to receive the newsletter and other alerts under your settings within Analytics.

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